Saturday, April 11, 2009

Efficiency..

I was talking to a friend of mine who is going to India to study Dentistry.. His departure however got delayed for the second time due to some student visa issues.. And of course, without a visa you cannot even pass the border of our country, let alone entering others..

So what cause the visa issue? No, not the incompetent people in the Embassy, sometimes they are really efficient in carrying out their work.. However, a student visa requires you to show proof of your financial backing, in this case, where's your cash coming from to support your studies.. Here, we come to the issue I want to talk about, the bank..

The bank my friend applied for loan until now hasn't even replied him.. All their reply was under processing, not yet have their meeting about the loan, all the usual crap la.. Hence we can see the effectiveness of banks here in our country.. Not all banks are terrible, just a few make the whole lot look bad.. My friend applied to loan I think about a month ago, does it take that long to approve it? Especially when you have done all the necessary paperwork, prove this and that, etc.. Sure, economy turmoil is a nice reason to point the finger at, yet that's not the point.. Point is not even taking the initiative to process the loan for a student who probably will be late getting to his course due to this..

Banks are very effective in collecting money.. Default one payment and red letters will all start coming in, lawyer letters, black listed, bankruptcy notice, etc.. However, I've noticed they are super slow in giving out money.. I guess the motto of the banks are take all, give none, they did keep them happy.. And the efficiency in processing applications take a bloody long time.. Or even over the counter services that takes only 5 minutes becomes a half an hour thing.. Sometimes when I go to the bank, I can see 1-2 counters with no customers, no line, however I guess the teller must be 'busy' to bother serving the next customer.. Thus leading unnecessary queuing.. And let's point out that this happens everywhere.. The take all, give none policy.. Utilities company, private businesses, gov offices, everywhere..

So how do we want to improve the services of the banking industry? Or other sectors? Revamp the system? I don't know.. Let leave this one to the big guys out there to go and figure.. Sometimes I wonder does the complain box that's located at some of these places really goes to the admin or just down the dumpster..

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